Client complaint and or grievance

In support of our belief that clients, who use our services, have the right to complain and make their views known without fear of reprisal, we have an accessible, visible, and direct process for filing and resolving complaints.

Complaints can be directed to the Administrator/Supervisor at ☎ (707) 332-4070

Mandated Reporting - Elder Abuse Hotlines

• Marin County ☏ (415) 473-2774
• Sonoma County ☏ (800) 667-0404
• Napa County ☏ (888) 619-6913
• San Francisco County ☏ (800) 339-4661
• San Mateo County ☏ (800) 675-8437
• Santa Clara County ☏ (800) 414-2002
• Santa Cruz County ☏ (866) 580-4357
• Alameda County ☏ (866) 225-5277
• Solano County ☏ (800) 850-0012
• Contra Costa County ☏ (877) 839-4347

SOWI Home Care and its employees are required to report any suspected incident of abuse or neglect of an elder or dependent adult to the adult protective services agency or the local law enforcement agency immediately or as soon as practicably possible.